SMERC Autonomous Customer Discovery

Is recoverability scoring a real buying need?

This self-guided experience explains SMERC runtime permission infrastructure, collects buyer feedback, scores customer fit, and prepares a meeting brief before a live call.

Action demo
01

The Problem

AI agents are moving from chat into action: sending messages, changing code, deploying software, modifying access, exporting data, and triggering financial workflows.

02

Current Approaches

Most organizations rely on IAM, policy engines, approval tickets, AI gateways, or manual review. These controls are useful, but often reduce action governance to allow, deny, or escalate.

03

Why Recoverability Matters

Not all mistakes are equal. Some actions can be reversed in seconds. Others create customer, financial, security, or operational damage that is hard to undo.

04

How SMERC Works

SMERC scores runtime action signals before execution, then recommends whether an agent should allow, throttle, freeze, deny, or escalate.

05

Example Scenarios

High-signal scenarios include Kubernetes routing changes, funds transfers, security log deletion, customer data exports, SIEM rule changes, and AI-generated production deployments.

06

Validation Results

The validation suite evaluated 250 scenarios. SMERC differed from traditional allow/deny policy in 82.8% of scenarios, and 69.6% were constrained rather than blocked.

Discovery Questionnaire

Answers are scored against SMERC's riskiest customer-validation assumptions.

Biggest concerns
High-impact agent actions
Existing tools

Fit Score

Automatic assumption testing and design-partner ranking.

Awaiting response
Problem fit--
Urgency--
Pilot potential--
Buyer likelihood--

Likely Objections

    Recommended Questions

      Meeting Preparation Brief

      Submit the questionnaire to generate a pre-call brief.

      Discovery Dashboard

      Aggregate learning across submitted discovery responses.

      Responses0
      Strong fit0
      Moderate fit0
      Weak fit0

      Assumption Validation

        Common Objections

          Common Language

            Pilot Interest and Payment